Complete Vet System

Transform your business into your ideal practice with the support of a dedicated industry expert, following a proven system at an affordable price

What is the Complete Vet System?

The Complete Vet System (CVS) uses a powerful 4 Step Process and advanced technology, business processes and training to create the most cost-effective vet practice management and performance improvement system available. The CVS System with the support of your dedicated industry expert will;

Accurately pinpoint what needs to be fixed in your practice and systematically upskill and train your team to make the changes for you

  • Utilising cutting edge technology that allows regular, structured and growth-focussed:
  • Management Meetings
  • Staff Performance Reviews
  • Team Meetings
  • Training Workshops (Client Service, Marketing, Standards of Care, HR, plus much more)
  • Practice Performance Reviews
  • Monthly Performance and Financial Analysis
  • Supplier Training

CVS also uses a scientific personality tool to recruit the right team member every time. Optimise team performance and happiness by understanding the drivers for every team member


Complete Vet System would be most beneficial to clinics that want to:

  • Coach your vets and nurses to overcome their fear of charging
  • Increase your team’s ability and confidence to book appointments & procedures
  • Increase your client’s compliance to reminders from 50% – 80%
  • Create a team culture of accountability & initiative
  • Get hands-on help to implement proven systems and processes in your practice

The results for your practice will be:

  • Happier clients
  • More motivated employees
  • More satisfied business owners
  • Increase practice profits
  • Dynamic working culture

What is the 4 Step Process?

Step 1

Evaluation & Expectations (Onsite) We pinpoint your key challenges for the quickest wins

We perform a diagnostic analysis on every area of your clinic. This dissection process allows us to make non-emotional, accurate decisions on where to focus first to improve your practice as quickly as possible.

Click on image to enlarge

Step 2

Team Alignment – We bring your team onboard

Bringing your team onboard with the new changes is one of the most important, if not the most important task we do for you. We call this our “Team Alignment Process”. This very powerful workshop is conducted with your entire team and is designed to achieve the following:

  • Explaining the benefits of a solid staff structure, with defined roles and understanding Responsibility
  • Having an independent trained ear to listen and understand your staff concerns
  • Allowing your team to discuss challenges and work on solutions that removes inefficiencies and improves productivity
  • Creating a Cohesive team by helping them understand the importance of working together
  • Assist your team to lift their level of customer experience and create a clinic culture which they are proud to be a part of
  • Help your team understand systems and processes: the key to creating a more efficient workplace and an enjoyable environment

Step 3

Structured Monthly Team Performance & Training Workshops

Every month we schedule training with your entire team.  Our monthly structured meetings schedule is carefully designed to maximise effectiveness and minimise daily interruptions. These meetings are critical in creating a happy, motivated and organised team who operate more efficiently and profitability.

Step 4

Your Monthly Management Meeting & Dashboard

Every month we generate your Monthly Management Dashboard. We spend a focussed hour together, reviewing a detailed snapshot of your business to compare exactly how your practice is performing compared to last year and to Industry Benchmarks (BM). This sets the foundation for systematic practice improvement as we can accurately prepare next month’s road map.

This dashboard is updated every month to show the performance improvement of the practice, or to highlight any areas that may need urgent attention.

This dashboard is updated every month to show the performance improvement of the practice, or to highlight any areas that may need urgent attention.

What workshops do we run with your practice?

Vet consult process

Building templates

Phone call training

Internal marketing

Invoice assessment and price review

Customer Experience

Communication – awareness and importance / Front desk / Internal

Dental Workshops

Communication – problem solving conversations / responsibility & accountability

Educating your customers

Developing your clinics culture

Selling insurance

Missed charges and missed opportunities

How to become a leader in your area

Nurse consultation

How to run an effective staff meeting

Standards of care for all treatments

One-on-one meetings with specific staff or groups to overcome challenges

Increase your practice profit

Our Risk Free Guarantee

We are so confident with the results of our proven system that we guarantee, if after 1 year we have not increased your profits by an amount equal to your yearly membership, we will refund you the difference in full.*

For more information, including the costs associated for your clinic, please click on the enquire button below or call 0508 897 797.

Save over $1,000 upfront! Become a member today and enjoy 3 months of membership absolutely free

OUR RISK-FREE GUARANTEE – If we have not saved you more money than the cost of your 1st year of membership, we will refund your total membership fees in full*

*Terms and conditions apply. Members must remain a financial member for a full 12 months to be eligible for our risk-free guarantee.